Last Updated: February 9, 2026
Norway Travel Services (hereinafter "we", "us", or "the Company") is a professional travel intermediary service provider, offering customized travel services in Norway for tourists from China and around the world. We operate in accordance with the Norwegian Package Travel Act (Pakkereiseloven LOV-2018-06-15-32) and comply with all relevant Norwegian and EU laws and regulations.
Company Information:
Company Name: Norway Travel Services
Registered Address: Oslo, Norway
Email: [email protected]
Phone: +47 911 98 986
As a travel intermediary, we provide the following services:
Important Notice: As an intermediary, we work with multiple certified third-party service providers, including but not limited to hotels, transportation companies, and tour activity operators. We do not directly provide tourism services but act on behalf of clients to contract with these suppliers.
Clients submit travel requirements through our website contact form, email, or phone. We will respond within 24 hours and provide a customized travel proposal and quotation based on your needs.
Once you accept our travel proposal, we will send a formal booking confirmation and payment link. Booking requires the following payments:
Payment methods include credit card, debit card, and bank transfer. All payments are processed through secure payment gateways.
Upon receipt of the deposit, we will send you a final booking confirmation containing all travel details, supplier information, emergency contacts, and travel insurance recommendations.
Unless otherwise stated, our package travel prices include:
Unless specifically stated, the following costs are not included in the package travel price:
In accordance with Section 14 of the Norwegian Package Travel Act, we reserve the right to adjust prices in the following circumstances:
Price adjustments will be communicated to you at least 20 days before departure. If the price increase exceeds 8%, you have the right to cancel the booking and receive a full refund.
You have the right to cancel your booking at any time, but the following cancellation fees apply:
Important Note: Certain services (such as special activities, private charters) may have stricter cancellation policies, which will be specified in the booking confirmation.
We reserve the right to cancel travel in the following circumstances:
If we cancel the travel, you will receive a full refund or the option to reschedule or choose an alternative travel package. We are not liable for other costs incurred due to cancellation (such as purchased flights).
All refunds will be processed within 14 business days of cancellation confirmation and will be returned to the original payment method.
If you wish to change travel dates, accommodation, or activities after booking confirmation, please notify us as early as possible. We will do our best to accommodate your request, but the following fees may apply:
Change requests are not accepted within 7 days of departure.
In accordance with Section 13 of the Norwegian Package Travel Act, if we need to make significant changes to the travel package before departure, we will immediately notify you and provide the following options:
If the change results in a reduction in travel quality, you are entitled to a corresponding price reduction.
We strongly recommend that all clients purchase comprehensive travel insurance, including but not limited to:
We do not provide travel insurance but can recommend reputable insurance companies. Please note that certain activities (such as skiing, dog sledding) may require additional sports insurance.
Important Note: If you need to cancel your trip for personal reasons (illness, family emergency, etc.), our standard cancellation policy still applies. Travel insurance can help reduce your financial loss.
In accordance with Sections 18-21 of the Norwegian Package Travel Act, we are liable for:
Limitation of Liability:
We work with multiple third-party suppliers, including hotels, transportation companies, and activity operators. While we carefully select our partners, we do not directly control their operations.
Under Norwegian law, we bear joint liability for the service quality of third-party suppliers, except in the following circumstances:
As a client, you have the following responsibilities:
In accordance with Section 8(i) of the Norwegian Package Travel Act, "force majeure" refers to a situation beyond the control of the invoking party, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Force majeure circumstances include but are not limited to:
In force majeure circumstances:
COVID-19 Special Note: If travel is impossible due to COVID-19-related travel restrictions or quarantine requirements, it will be handled under force majeure clauses. We strongly recommend purchasing travel insurance that includes pandemic coverage.
If you encounter any problems during your trip, please immediately contact our emergency contact (contact details will be provided in the booking confirmation). We will resolve the issue as quickly as possible.
Important: In accordance with Section 19 of the Norwegian Package Travel Act, you must notify us of any service deficiencies within a reasonable time, otherwise it may affect your claim rights.
If you have any complaints after your trip, please notify us in writing via email ([email protected]) within 1 month of the end of your trip, providing the following information:
We will respond within 14 days of receiving the complaint and do our best to resolve the issue within 30 days.
If we cannot resolve the dispute through negotiation, you can:
Under Norwegian law, this contract is governed by Norwegian law, and disputes shall be subject to the jurisdiction of Norwegian courts.
In accordance with Chapter 8 of the Norwegian Package Travel Act, all companies offering package travel must provide a travel guarantee to the Norwegian Travel Guarantee Fund (Reisegarantifondet).
What this means:
Our travel guarantee registration information: [Registration number will be provided in the booking confirmation]
For more information, visit: reisegarantifondet.no
Chinese citizens require a Schengen visa to travel to Norway.
You are responsible for ensuring:
We can provide travel confirmation letters and itineraries required for visa applications, but we are not responsible for visa application results. If your visa is denied, our standard cancellation policy will apply.
Recommendation: Purchase travel insurance that includes visa denial coverage before receiving visa approval.
Norway currently has no mandatory vaccination requirements. However, we recommend that you:
Norway is a very safe country, but please note:
If you have any of the following special needs, please inform us at the time of booking:
We will do our best to accommodate your needs, but certain activities may not be suitable for everyone.
We process your personal information in accordance with the EU General Data Protection Regulation (GDPR) and Norwegian data protection laws. For detailed information, please refer to our .
We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this website and will take effect 30 days after posting.
For confirmed bookings, the Terms & Conditions in effect at the time of booking will apply.
If you have any questions about these Terms & Conditions, please contact us:
Norway Travel Services
Email: [email protected]
Phone: +47 911 98 986
Address: Oslo, Norway
Important Notice
These Terms & Conditions are formulated in accordance with Norwegian law and are intended to protect the rights of both you and us. Please read carefully before booking. If you do not agree to these terms, please do not book our services. By booking, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.